Refund & Cancellation Policy

Overview

FlowOCR sells prepaid credits and subscription plans that give you access to our AI-powered OCR and document intelligence tools. This policy explains when refunds and cancellations apply. By purchasing, you agree to the terms below.

Cancellation

You can cancel a recurring subscription at any time from your Account page. Cancellation stops future renewals; your plan remains active until the end of the current billing period, after which it will not renew. Prepaid credit packs are one-time purchases and do not renew.

Refunds

Because our service delivers digital results instantly, credits that have already been consumed are non-refundable. However, you may request a refund in the following cases:

• You were charged more than once for the same order (duplicate payment).
• You were charged but the credits or subscription were not added to your account.
• A verified technical fault on our side prevented you from using purchased, unused credits.

Refunds apply only to the unused portion of a purchase. Requests must be made within 7 days of the transaction.

How to request a refund

Email us at support@flowocr.com with your registered email, the order or payment ID, and a short description of the issue. We review every request and respond within 2 business days.

Processing time

Approved refunds are processed back to the original payment method through our payment partner (Razorpay). Once approved, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.

Contact

For any billing question, reach us at support@flowocr.com.